Account Supervisor

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Account Supervisor

  • Denver, CO
  • Remote

About the Account Supervisor Role

The Account Supervisor is a leader on the account team that cultivates client relationships, drives thought leadership, and oversees the strategy planning process, execution, and performance of digital media.

The Account Supervisor manages a team of 3-6 people and owns the talent development and performance management of their team.

Responsibilities:

Client Relationship

  • Day-to-day point of contact representing all channel authority and thought leadership
  • Deep understanding of client’s business and stay informed on industry and competitor information
  • Maximize client objectives and identify and/or resolve any issues
  • Full ownership of managing scope, expectations, delivery, and results for all channels
  • Develop and present client presentations that invite participation and effect desired outcomes
  • Responsible for development of media strategy including ongoing innovation, up-selling, and cross-selling

Team Management

  • Participate in the recruitment and selection of junior staff and help all direct reports master the organization, communication and technical skills required for advancement
  • Directly responsible for performance management, coaching, generating goals, and developing the talent of a team of subject matter experts and junior staff
  • Delegate and check work, provide performance feedback, write and present performance reviews for your direct reports
  • Lead by example while training your team on best practices, industry tools and processes
  • Develop and maintain new hire training standard operating procedures
  • Define roles and responsibilities for your team

Process Development

  • Identify and delegate process development to ensure proper QA of full campaign set up, ensure new processes are circulated to agency
    • Ex: Creative/ad placements, properties & floodlight configurations, delivery checks, screen grabs, etc.
  • Identify & develop new reporting standards for clients and efficiencies in reporting as needed, while ensuring all reporting metrics are reviewed comprehensively, interpreted as often as needed and demonstrate performance improvement
    • Continuous oversight even when collaborating or delegating, ability to think critically about the goal behind data storytelling and intended impact
  • Identify & develop new billing processes as needed and ensure accuracy and reconciliation of assigned media budgets
  • Identify & develop new workflow processes as needed to ensure maximum team efficiency, familiarize yourself with all team processes

Measure of Accountability

  • You contribute to client investment growth by delivering compelling campaign strategy and media plans that evolve based on complex data analysis
  • Your profit margin is within the acceptable range as defined by your Senior or Group Director
  • Your team is challenged by the new opportunities and assignments you have in place for career growth
  • You manage up by keeping your Senior Director or Group Director informed of the most important campaign and team details.
    • You’re able to filter team updates by critical/non-critical and flag critical items when needed, while taking ownership of non-critical items.
  • You maintain open communication with Channel Directors and consistently contribute to our agency progression and thought leadership
  • Processes are standardized to “The Booyah Way” and all employees are following process
  • New hires feel welcome and educated on all basics of working at Booyah and within their role
  • Trainings needed, as defined by the team, are scheduled and implemented with follow-up trainings and materials sent out by the Supervisor

Essential Skills and Abilities:

  • Excellent leadership and management skills
  • Consistent track record for growing revenue and building strong relationships with key decision makers
  • Strong ability to motivate, mentor, and train a team of subject matter experts
  • Outstanding time management skills
  • Organized and selective
  • Detail-oriented and have excellent problem-solving skills

Requirements:

  • 4+ years of digital marketing experience
  • 2+ years of people management experience or more people or equivalent professional training
  • 3+ years of hands-on experience in at least one or two paid digital media channels (paid search, paid social, etc.)
  • Technical background on pixels and pixel implementation, cookies, all attribution models, Google Analytics, and common industry pitfalls that can translate into higher-level strategic conversations
  • Highly experienced in media best practices
  • Superior analytical skills and strategic thinking – you’re strong on both IQ and EQ, as adept at reading data as you are at reading clients
  • Experienced in communicating complex strategic recommendations and plans effectively
  • Strong and highly proactive communications skills
  • Proven project management and performance management skills – you’re known for your ability to coach and develop talent, inspire and drive change, and bring varied groups together to collaborate effectively
  • Knows how to develop digital media strategy no matter the vertical or the media goal

 

Salary: $75,000 to $85,000 plus Quarterly Bonus based on Team Growth
Wage differential is based on seniority, merit, education, training and experience.

Who is Booyah Advertising?

Booyah is a full-service digital agency based in sunny Denver, CO. We partner with companies who believe in using digital to drive their business forward. Our services include digital advertising—paid search, paid social, media, Amazon—SEO, content marketing, and creative.  With real, straightforward relationships at the core of what we do, we manage over $100M in media each year for brands like Western Union, Living Proof, Dermalogica, Unilever, Dish, Stio, Aspen Skiing Company, and Shane Co.

We know great people are Booyah’s most valuable asset, so we’ve structured our agency as a truly people-first organization. Our teams are at the center of each decision we make, and you can expect transparency and support at every turn. We give our teams the tools to build fulfilling careers at work and the space to have fulfilling lives outside of it, too.

Our commitment to company culture has been recognized by The Denver Post, Outside, and Inc. Come experience it for yourself!

 

  • #1 on The Denver Post‘s Top Workplaces
  • #6 on Outside‘s 50 Best Places to Work
  • Honoree on Inc.‘s Best Workplaces

 

        

You’ll love Booyah if…

  • You’re eager to be part of a growing, motivated team (but with lots of fun and no ego)
  • You’re a hard worker who’s always looking for the next skill to learn or challenge to overcome
  • You value cultivating strong, supportive relationships—with colleagues, with clients, with industry partners
  • You believe your company should invest in your growth and development
  • You’re excited to have real impact on real client outcomes

We’re proud to offer great benefits, including…

  • Competitive salary
  • Quarterly Bonus based on Team Growth
  • Medical, dental, vision insurance with HSA and FSA options
  • 401(k) with company match
  • Unlimited PTO
  • Award-winning management training
  • Regular 360 feedback surveys and biannual performance evaluations
  • Quarterly team and all-agency events
  • 5-year anniversary trip